Last updated: October 1, 2026. Orbital Parts Inc. ("we", "us" or "our") operates shockabsorbers.ca. This Privacy Policy explains how we collect, use and share personal information when you browse this website, make a purchase or otherwise communicate with us.
Depending on how you interact with us, we may collect contact information such as your name, email address, phone number, and billing and shipping addresses; shopping and order information such as products viewed or added to your cart, purchases, payment confirmations, returns, exchanges and cancellations; information you provide when contacting us, including questions, order details and photographs submitted for returns, shipping damage or warranty claims; technical and usage information such as your IP address, browser, device information and interactions with our website; and preference information if you save a vehicle or other preferences. We receive information directly from you, automatically through our website, and from service providers involved in processing purchases and providing our services.
We use personal information to process payments and orders, arrange shipping and delivery, provide order updates, handle returns, exchanges, shipping claims and warranty requests, respond to questions and provide customer support, maintain and improve our website and services, detect and prevent fraud or misuse, maintain business and transaction records, and meet our legal and regulatory obligations. Where permitted, and with consent where required, we may also use your contact information to send promotional communications; every such email carries an unsubscribe link.
We share personal information where reasonably necessary to operate our business and provide our services: with service providers supporting our website, hosting, payment processing, customer support, analytics, fulfillment and shipping. When arranging delivery or handling a return, shipping claim or warranty request, we may share relevant contact information, order details and supporting documentation with the courier, supplier, distributor or manufacturer involved. We may also disclose information with your consent or at your direction; as required or permitted by law; to investigate fraud, security incidents or violations of our policies; to protect our legal rights or the rights of others; or in connection with a merger, acquisition, sale, financing, reorganization or similar business transaction. Some service providers may process or store personal information outside Canada, where it may be subject to that country's laws.
We use Shopify to provide our checkout and certain commerce services. When you proceed through checkout, the information required to complete your purchase is transmitted to Shopify and the payment providers involved in your transaction. Payment information entered during checkout is collected and processed through those services, and Orbital Parts does not receive or store your complete payment card information. Shopify's own practices are described in the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.
Our website and checkout may use cookies and similar technologies to provide shopping functionality, remember preferences, maintain security, understand website usage and improve our services, including analytics that collect information about how visitors interact with the site. You can control certain cookies through your browser settings, although blocking some cookies may affect website functionality. Where required by law, we obtain consent before using non-essential cookies.
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration or loss; no method of electronic transmission or storage is completely secure. We retain personal information only for as long as reasonably necessary for the purposes described here, including fulfilling orders, handling returns and warranty claims, maintaining business records, complying with legal requirements and resolving disputes, and then delete, destroy or anonymize it.
You may contact us to request access to or correction of personal information we hold about you, or to withdraw your consent to certain uses or disclosures, subject to applicable legal or contractual restrictions and reasonable notice. We may need to verify your identity before completing a request. If withdrawing consent would prevent us from providing a product or service you have requested, we will explain that consequence to you.
Our website contains links to websites operated by third parties, including the manufacturer's own site. We are not responsible for the privacy, security, content or practices of third-party websites.
We may update this Privacy Policy to reflect changes to our practices, services, technology or legal requirements. When we do, we publish the revised policy on this page and update the date above.
For questions, privacy requests or concerns about this policy or our handling of personal information, email [email protected]. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/en/contact-the-opc/.